1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Item must be unused and in the same condition as received.
• Item must be returned in original packaging.
• Return request must be submitted within 7 calendar days of receipt.
• A valid proof of purchase (invoice, order confirmation) is required.

2. Non-Returnable Items

Certain goods are not eligible for return or refund, including:

• Customized or specially ordered items
• Perishable goods or consumables
• Software or digital downloads
• Items marked as “Clearance” or “Final Sale”

3. Return Process

To initiate a return:

1. Contact our support team at [Insert Support Email] with your order details and reason for return.
2. Our team will assess your request and provide return instructions.
3. Items must be returned to the provided address at your own shipping cost (unless due to product defect or error on our part).
4. Upon receipt and inspection, we will notify you of the approval or rejection of your refund.

4. Refunds

If your return is approved:

• A refund will be processed to your original payment method within 7–14 business days.
• Shipping charges are non-refundable, unless the return is due to our error or a defective item.
• For credit card payments, the processing time may vary depending on your bank.

5. Damaged or Defective Items

If you receive a damaged or defective product:

• Please notify us within 48 hours of receiving the item.
• Include photos and a description of the damage in your email.
• We will offer a replacement, repair, or full refund, depending on the issue and product type.

6. Exchanges

Exchanges are only offered for defective or damaged items. For other cases, we recommend returning the item and placing a new order.

7. Contact Us

If you have any questions about our refund and returns policy, please contact:

United Interim Sdn Bhd (UISB Group)
Website: www.uisbgroup.com
Email: [info@uisbgroup.com]
Phone: [603-8724 5023]

UISB Group reserves the right to amend this policy at any time without prior notice.ns.